Re: Hello, This is Tech Support. My Name is Richard
are there any call centers in pakistan
Re: Hello, This is Tech Support. My Name is Richard
Delhi has plenty of Sameers, Alis & Muhammeds!
How do you know you are speaking to a Hindu Raj or Vinod or Shiv & not a Muslim Sameer, Ali or Muhhamed?
After all, India is having more Muslims than Pakistan even.
Re: Hello, This is Tech Support. My Name is Richard
ok jee, then Sameer it is - both hindu and muslim name :k:
Re: Hello, This is Tech Support. My Name is Richard
Yu should add a shikh name too..just to make it fair.. :D
Broadband Router.
Wow!!
All these posts and not a single reference to the actual broadband router.
I think PyariCgudia was referring to this:
I have dealt with outsourced Tech Support as well and usually prefer to get my solutions via ‘Online Chat’ from the vendors website.
Don’t like what you hear on phone support, demand a ‘Supervisor’ for resolution!!
Re: Hello, This is Tech Support. My Name is Richard
WTH is Dr. Verma?
That is nobody’s fault, you see. Change your Abba :o
Re: Hello, This is Tech Support. My Name is Richard
Well the thing you gotta understand about these telemarketers is....there job SUCKS.
I like to make their day exciting by singing songs, talking in urdu, and making extremely loud screeching noises into the phone. It's a wonderful thing to do.
Re: Hello, This is Tech Support. My Name is Richard
I for one find people from international call centres to be extra friendly and helpful. If they don't know the answer to your question, they'll find it out for you, unlike the British ones that only ever care about their stats.
Understanding their accents can be a bit difficult at times, but all it requires is a bit of patience from both sides.
I saw a documentary not so long ago about a lady from Norwich Union that did an exchange thingy with some lad from Delhi. It was funny :D
Re: Hello, This is Tech Support. My Name is Richard
Is India’s outsourcing honeymoon over?
Report: Labor shortage and wage inflation in outsourcing market has other countries in hot pursuit.
August 24, 2005: 10:08 AM EDT
By Parija Bhatnagar, CNN/Money staff writer
NEW YORK (CNN/Money) - Surprise! India’s reign as the world’s “Outsourcing King” may be slipping, even with its rock-bottom call center costs.
A new report from market research firm Gartner, Inc. warns that a labor crunch and rising wages could erode as much as 45 percent of India’s market share by 2007.
Indian industry watchers acknowledge that the country’s outsourcing industry – its golden goose of the moment – is indeed facing a “serious” problem.
In an interview with CNN/Money from New Delhi, Kiran Karnick, president of the National Association of Software and Service companies (NASSCOM), said he’s concerned that these challenges could stymie India’s strong double-digit growth in outsourcing services.
NASSCOM is the trade body representing India’s information technology (IT) software and services industry.
More importantly, the Gartner report cautions that a host of emerging countries such as the Philippines, Malaysia, Vietnam and Eastern European nations including Hungary and Poland, are also starting to challenge India’s leadership in offshore business process outsourcing (BPO.)
Many U.S. and international companies maintain that outsourcing business processes such as customer service call centers, administrative and accounting processes to low-cost and low-wage countries like India helps to keep down their own cost of doing business.
Analysts say India’s “go to” status as a premier outsourcing destination is a function of the country’s vast pool of about 2.5 million mostly English-speaking graduates that are ready to enter the workforce annually.
But India can’t afford to rest on its laurels, said Sujay Chohan, one of the authors of the Gartner report and vice president and research director of offshore business process outsourcing with Gartner in New Delhi.
Unless India devises a long-term roadmap to improve infrastructure and consistently grow its skilled labor force, he said India will see some of its offshore BPO clients shift business elsewhere.
“Although India’s infrastructure is improving, it is not keeping pace with the rapid growth of the industry,” the report said.
The Gartner report pointed out that while no single nation yet poses a direct threat to India as a high-quality/low-cost location, over the past two years, more than 50 other countries have emerged that together could pose a viable challenge to India in the months ahead.
Gartner estimates that India’s current 85 percent ownership of the BPO market share could dwindle to about 45 percent by 2007.
In dollar terms, that would be a significant blow to India, Chohan said. In 2004 India raked in more than $2 billion of an estimated $3 billion global offshore BPO market with more than 250,000 workers.
He estimates that the worldwide offshore BPO market will grow to about $24 billion by 2007 of which India will earn about $13.8 billion.
Rising labor costs
Given that India’s been doubling its outsourcing operations every year for the past four years, Chohan said he’s not too surprised by the current imbalance in the labor demand-supply equation as well as the onset of wage inflation and high levels of attrition.
“Four years ago, a typical call center employee would have earned between 5,000 to 6,000 rupees ($114- $136) a month. Now it may be up to between 7,000 to 9,000 rupees ($159 - $204) a month,” he said. “The rise in labor costs isn’t significant yet. What’s more important is that these increases so far have not been passed on to clients in the U.S.”
But if these costs continue to escalate, he predicts that Indian outsourcing firms will take a hit to their bottom line and eventually start to pass along the increases to their international clients.
Chohan said India could learn from Ireland’s mistakes more than a decade earlier.
“This is exactly what happened in Ireland in the 1990s,” said Chohan. “As a result, companies that were outsourcing to Ireland began to look elsewhere and discovered India for the lower-level work,” adding that Ireland today still attracts what’s considered to be “high-value” outsourcing such as R&D and software development.
Chohan isn’t worried about India losing it lead in IT outsourcing. “India dominates now and will continue to do so in the future because of the sheer scale of skills in the country at low costs. The only exception is China which has become very visible in this space within the last six months.”
Moving beyond call centers
Ashank Desai, chairman of Mumbai-based Mastek, said one way for Indian companies to maintain their competitive advantage and ensure their international clientele is to upgrade their services by offering more sophisticated back office functions in addition to the basic call center services.
Mastek is a provider of offshore IT and BPO outsourcing services. The company logged annual sales of $130 million in 2004.
"At Mastek we’re already looking into merging BPO and IT services so that our clients get double the advantage,’ Desai said.
He gave an example, “We can reconfigure IT used for processing insurance claims to make it more efficient and then process these claims more efficiently for our customers.”
In order to emerge as truly global players and undercut the competition, Chohan said Indian outsourcing companies should also think about expanding their brand globally by setting up delivery centers outside of India.
Indian vendors depend too much on the U.S. market. India has to make inroads into non-English speaking markets as well, “similar to what Ireland has done to successfully service the European market,” he said.
http://money.cnn.com/2005/08/23/news/international/india_outsourcing/index.htm
Re: Hello, This is Tech Support. My Name is Richard
Gawd, I hated economics class, and that article just reminded me of that hatred.
Re: Hello, This is Tech Support. My Name is Richard
PCG - go to B&N or some place that sells books - pickup a copy of "how to ask the right question for the right answer".
Read it.
PS: If you have trouble using the book, call 1-800-How2Read
Re: Hello, This is Tech Support. My Name is Richard
He’s still peeved!!!
Re: Hello, This is Tech Support. My Name is Richard
not any more - as long as you sought and got help
;)
Re: Hello, This is Tech Support. My Name is Richard
From your nonexistant 1800 number? Right, fobby chaacha jee - how about you post up your real tech support number, that way we can all give you a call when we're in need of your infinite computer tech wisdom.
;)
Re: Hello, This is Tech Support. My Name is Richard
^ what makes you think you need tech help? Start with the Aunt Cleo
obelix to confucious: she actually believes the crap she comes up with!
Re: Hello, This is Tech Support. My Name is Richard
You need a self-esteem boost.
Re: Hello, This is Tech Support. My Name is Richard
^ whatever you say auntie
Re: Hello, This is Tech Support. My Name is Richard
^^ DITTO DITTO DITTO DITTO DITTO DITTO ! 
Re: Hello, This is Tech Support. My Name is Richard
oh! PCG...
'm in the call centre industry since a couple of years.
've worked with US processes(like Microsoft), and UK(like BT,OneTel).
its an obvious fact that Brits are so nice to handle.
there were even instances were when u ask the amriki to re start the comp, they switch off the monitor off 'n on.
amrikis are bit rude, abusive, and not understandin.
but brits are cool 'n calm.
but in both the cases we have come across custs who are so happy to talk to someone in a call cantre, 'coz the priority is for Cust.Satisfaction at a call centre.
but yeah. there 'd be people who are not very good in answerin the cust's queries. but that good be in amrika also.
'n dfntly outsourcin is savin a lot of money for these compananies, no doubt.
Re: Hello, This is Tech Support. My Name is Richard
^^^ you are such a lovely well mannered and charming young man...
bless you, my dear!
Daisy