the toughest part to help someone is if the next person is novice user and you can’t have the physical access to the machine .. .. .. .. though i am not IT guy (i am a programmer) but everyone thinks that i am IT geek .. .. i hate IT and i love LINUX!
.. .. .. though i am not IT guy (i am a programmer) but everyone thinks that i am IT geek .. 
.. i hate IT and i love LINUX!