obviously what I am talking about is completely lost on you. You're content with "hey ... I got my card" and not willing to look beyond while my concern is about the overall quality of the service and customer care.
Quality of service and the customer service is just fine. You just don't want to appreciate their effort of making this available. Whining about a typo?? come on.
You are obviously not going to have a NICOP on a tray served to you on your dinner table. There is always room for improvement in any process. Its not perfect but what is? Be my guest and send your NICOP application to the embassy. That is your only alternative and its ugly.