well, i got my sister a sari from hajra hayat. it arrived today. total disappointment. it is nothing like it was meant to be. the colours are totally wrong. the blouse is too loose. the blouse design is different to that on her facebook page. the colour combination of the kaam is disgusting. the sari was meant to have silver piping on the edges which it does't. it seriously looks like it is from a landa bazaar.
i have not even bothered to email them about it as i can see from lara's experience there is no point.
i don't know what is wrong with this 'design house'. waste of time, waste of money. i just got so pissed off when we received it today. total ****
Jubjub - you must contact Hajra and Rabeela immediately. They need to fix these mistakes ASAP!! As you can see my last posting was over a month ago. I have over 100 emails of going back and forth with these people. First there was disagreement over who should pay for shipping, then they said they would pay for shipping, then I shipped back, so far no reimbursement for my shipping however hajra said the money has been dispatched to Canada??, then they were looking at measurements and saying things were made to order, then I resent an email showing them what they were supposed to be back from August, then she said clothes were ready last week, but too busy with wedding season to send until Nov 18th. This morning I emailed her at Fajr time asking if they had been dispatched and she responded very quickly saying they had and would send me a tracking number after getting info from her office. It's been 5 hours. Still waiting. It's a shame to see mediocre if not disappointing work from this name because she really has good potential. I am waiting to receive my kurtis back and will share with you the details on the repairs. And for those who have been reading this posting from the beginning, remember when Rabeela posted a praising email from a girl who happens to be someone I know about how great the sari is, this same person told me recently that she compared a new sari just received from Pakistan and the Hajra Hayat stitching is mediocre in comparison.
I think to prevent future problems, Hajra should get some more skilled people for stitching and get the customer service rehashed. In the emails, they are very polite, but actions speak louder than words. Time is of the essence as well and when they are dealing with Americans, they need to be efficient. We are not used to this slow way of doing things.
Other positive customer service experiences I have had:
I paid $250 for a kurti made by an Pakistani designer and she forgot to put some kaam on the daman I had asked for. She asked me "do you want me to make you another one?"
I sent HinaB a picture to have a kurti made in a different color. She emailed me and said she had accidentally made it in a different color and would need a couple extra days to re-make the correct color and gave me the other one free for the hassle.
I have paid $450 for an outfit custom made and the color arrrived in the wrong shade. Guy took it back no questions asked and is going to get another one made or I can have credit towards something else.
My mother bought an Indian designer outfit covered in big jeweled-stones and after one wear, the fabric was damaged and the guy is having a new kameez made for her. No questions asked.
These are from vendors who know the quality of clientele they are dealing with. We understand mistakes can happen, items can be defective, etc etc. However, a design house's job is to make sure their quality control is at top standard and make sure all is in perfect condition before it leaves their place. If is' not, fix the problem with no hassles. We will keep coming back for more and more and encourage our friends as well.
Thats SO unprofessional!