Karma has horrible customer service if you live abroad. First, they don't respond back to queries until you literally stalk them. A friend of mine ended up going to Pakistan from Canada only because they never responded to her emails about placing the order. Designer Naina on the other hand seems much more professional. I had initially contacted her for a dress, she had emailed me back promptly and called to discuss every single detail. She was even going to send swatches and colors. Same thing with Nilofer, her assistants showed like 5 samples to my aunt in Pakistan, allowed her to sit in and check out the kaam.
i contacted karma for their summer internships and they wrote back 2 weeks later.