Re: Is India getting realistic and more mature?
Another lesson for us to learn from our brothers across the border then: admitting your weaknesses is the first step to progress. Thanks for sharing this with the GS crowd
Re: India’s Bleak future - Employment crisis leading to social breakdown
Equally guilty are those who pay bribes? Is there a list of those countries?
Outsourcing - Most Popular Destination
- India
- China
- Singapore
India most popular for outsourcing
2006/12/8
SINGAPORE, dpa
India has emerged as the most popular outsourcing destination in the Asia-Pacific region, followed by China and Singapore, an accountancy firm's study released Wednesday said.
Carried out by KPMG and the Economist Intelligence Unit, the findings were based on input from 305 senior executives in addition to interviews with outsourcing firms and their service providers.
A hefty 55 percent of those queried outsourced their business to India while 36 percent named China and 20 percent chose Singapore.
The city-state beat Hong Kong, the choice of 16 percent, Malaysia of 9 percent and the Philippines of 7 percent.
The survey found information-technology functions to be the main activity that companies outsourced. Other functions outsourced included debt collection, tax processing and supply-chain management.
The results also showed that firms in lower-cost countries, such as China and India, were beginning to outsource some of their business functions as well.
"While not the lowest priced, Singapore offers strong intellectual property protection, a well-educated talent pool and, overall, a more secure and stable pro-business environment," The Straits Times quoted Lim Yen Suan, KPMG's director of risk advisory services for the city-state, as saying.
In its report, KPMG said there are still areas that respondents indicated no plans of outsourcing, including strategic planning, sales and marketing.
Re: Outsourcing - Most Popular Destination
Well, Some companies are finding it successful while some are not. I read a couple of months ago that one British company (don't remember the name) actually had decided to close down the business in India because they felt, they were compromising the customer Service. I heard similar news about some other companies too.
While Dell and some others have been doing pretty good there.
Re: Outsourcing - Most Popular Destination
The biggest concern now for companies in West is data security when they outsource from India. There have been incidents where credit card numbers and customer records were stolen from service providers in India.
Re: Outsourcing - Most Popular Destination
The backlash has been against custom face to face i.e. crap english from Indians. Quite often they wont understand simple English and talk crap. What would take 2 mins to a English operator takes an hour for Indians.
Theri is also starting to be bit of a backlash against backend outsourcing, even software engineering e.g. A guy I know who is heavily involved in building BT's 21C Network says they have to spend time and money going through code developed for them in india. Not as good quality as it used to be.
I think we will see more service companies e.g. IBM, Accenture developing but to their standards. By passing the Indian companies. This way they have all control over everything and not a 11th hour shock where they realise on the 11th hour that the Indians have been telling porkies.
Re: Outsourcing - Most Popular Destination
Does India have enough supplies of its best known resource?
Re: Outsourcing - Most Popular Destination
Pakistan actually has similar problem. Not enf "employable" IT people - for the amount of work they can import.
Employable means we need exactly a right mix of skills in a person
Re: Outsourcing - Most Popular Destination
Well there are only 5% Indians who speak and write English like an educated Englishmen. 5% of one billion!!
About 15-20% speak & write with varying degrees of discomfort while remaining are completely shut out.
The kind of English required to be spoken by a call centre executive need not be what Hala Gorani, Jim Clancy or Prannoy Roy speak.
Have you guys ever experienced the quality of English spoken & written by many Europeans (excluding some of Brits)...it is nothing but crap.
In IT sector India is facing a manpower crunch..demand is more than supply. IT biggies like Infosys, Wipro, and TCS have started hiring people from other countries.
Re: Outsourcing - Most Popular Destination
By all reports IBM and Accenture are actually growing their workforces in India and reducing elsewhere. So I don't know how you say they byass
Re: Outsourcing - Most Popular Destination
they dont want to work with other indian companies but hire their own, training etc.. standard for what they require. Still usually 'core' system over something robust and cutting edge.
Re: Outsourcing - Most Popular Destination
http://www.informationweek.com/outsourcing/showArticle.jhtml?articleID=177100364&pgno=1&queryText=
Inside India
High tech is in high gear in this country of a billion people, but the pressures of success are rapidly mounting, too.
Re: Outsourcing - Most Popular Destination
lets not confuse the skills like software development with that of call center personnel.
do u find the same type of person in a software development role as you fnd answering phones?
My experience with the former has been mixed with Indian companies. There are good and bad..the call center people I just can not stand anymore. I have little patience for teh call center folks anyways..and ts not all their fault .. the einsteins who set up call centers and their scripts and policies are just as much to blame.
Script is important but if I dont need to deal with that BS, they cant do much.
Re: Outsourcing - Most Popular Destination
Wrong conclusion!
They can't groom Indian grads in a reasonble time to make them competent for the projects. Yeppers, reality is not as rosy as you paint. Most Indian IT tech workers lack necessary skills to make them competent and that's why these companies are looking for talent else where -- there is demand and there is supply of grads but they don't make the grade, nomesayn. :D
Also, Indian IT sector saw the boom it did because they are cheap. And American project managers are willing to comprose some on quality for the price they are paying.
In the end, you get what you pay for.
And, please don't quote obscure facts, and studies unless you have managed projects with the Indian 'talent'. :D
Re: Outsourcing - Most Popular Destination
do u find the same type of person in a software development role as you fnd answering phones?
My experience with the former has been mixed with Indian companies. There are good and bad..the call center people I just can not stand anymore. I have little patience for teh call center folks anyways..and ts not all their fault .. the einsteins who set up call centers and their scripts and policies are just as much to blame.
Script is important but if I dont need to deal with that BS, they cant do much.
I have had mixed results with Indian call centers.
In one or two instances, the guys were extremely well spoken and handled my matter well. Infact, one guy went out of his way to help me.
I've also had situations where I couldn't understand the guy one bit! There is a reason why Dell packed up it's call center operation out of India. I know a few other people who had tremendous problems with Dell.
Re: Outsourcing - Most Popular Destination
http://www.informationweek.com/news/showArticle.jhtml?articleID=196600537
There is no future for Accenture without a major presence in India. I would not say the same thing if I am standing in Germany," said Accenture CTO Don Rippert, at a ceremony marking the lab’s opening, in India.
Any major company who has to remain competitive in the global world needs to have a major presence in India.
And Outsourcing is moving out of India too
Outsourcing: Beyond Bangalore
Companies are increasingly sending IT work to hubs outside India. They’re saving money but facing a whole new raft of challenges
Re: Outsourcing - Most Popular Destination
again... lets not forget the diff between highy skilled bright developer types, and run of the mill phone operators in call centers. I have little to complain about group 1, but group 2..its a whole diff scene
Re: Outsourcing - Most Popular Destination
Any IT companies in Pakistan which can match locals like Infosys, Wipro and TCS?
How many acquisitions Pakistani companies have made in the western world ?
Is there any match for LN Mittal…a Desi dude..first thing he did was to fire Guy Dolle the Arcelor head honcho who made racist remarks against Indians.
Recent acquisition was by Tata.
No. 2 forging company (supplies forgings to global automotive industry) in world is owned by an Indian.
Beer baron Vijay Mallya couldn’t acquire Tattinger..the French wine maker.. French got sold to Americans. He also runs a private airline in India and is gradually expanding it and now Airbus Industries will sniff his butt to sells Airbus planes.
Check the following link for acquisitions made by Indian companies.
http://www.economist.com/business/displaystory.cfm?story_id=8035878
Globalisation is no longer a one way traffic…Indians have proven that.
You talk about talent..well there are several engineering colleges/management schools in India. Majority of them don’t match the quality education offered by IIT’s/IIM’s. Graduates from these are picked up by global companies year after year.
Some of you may be having “Bose” music systems…Who started this company…Dr. Amar G. Bose…a Bengali from Calcutta.
Re: Outsourcing - Most Popular Destination
In one or two instances, the guys were extremely well spoken and handled my matter well. Infact, one guy went out of his way to help me.
I've also had situations where I couldn't understand the guy one bit! There is a reason why Dell packed up it's call center operation out of India. I know a few other people who had tremendous problems with Dell.
My experience with Amex call centre in Europe was also mixed.
Re: Outsourcing - Most Popular Destination
daspatahany
tis is nto about Pakistani companies, to hell with them for this discussion, athe discussion is about the Indian companies, and that while their development froups seem to be okay, that the call center riff raff is just annoying.
Okay really ppl raise your hand if you had to call your credit card ppl and it was eve so u got diverted to an Indian call center...and you hung up as soona s you heard "charles" or "betty" talk.
raises hand