How do you handle backbiters or people that attack a person's character?

Re: How do you handle backbiters or people that attack a person’s character?

We’re working on a pretty difficult work related issue where my job is. The problem is that different groups within the company are directly effected by this difficult IT issue. Those nonrelated to IT groups’ members are in no way trying to contribute to the resolution of this issue. Our IT group is the one troubleshooting and trying to get to the root cause since it’s more complicated than these users think because there are so many variables involved. The various groups that report the related problems, whenever i’m with them trying to work on the various staff issues are constantly backbiting about our group right in front of me, my name is brought up and my coworkers are talked about that i work closely with. These people are just sitting their griping.

I have at many times wanted to stand up to these backbiting little do nothing gossipers but it’s obvious they are doing nothing for the solution but are just complaining and whining and talking bad about us in front of clients and users. If they helped with the solution and kept their gossiping mouths shut(these are men and women), I wouldn’t feel the the growing urge to confront them but then I would be confronting these pipsqueaks in front of clients and that would be very unprofessional of me. But at this point I hate their guts and I don’t have enough work experience to risk losing my job if I did confront them. I wish I could kick their butts for talking about people I work closely with!!! They can talk about me all they want since I am entry level and junior IT staff member.

I just try and get my work done, try my hardest to get to a solution that might work in the troubleshooting phase and get out of there just so I don’t lose my focus. I still don’t see myself as someone experienced enough in my field so i’m still very much in the learning phase.