I agree, some of the places on ladypool Rd and alum rock have the worst customer service ever! Khusboos stuff is really really blingy and to be honest the kaam isnt very fine, its lots of gaudy beadwork. YOu really cant find kaam like u do in Pakistan. There is another shop down the very bottom of Alum rock rd called Rivaaj. I initially thought the display in the window was a bit guady and didnt bother going in, but i went in a couple of weeks ago and was impressed with their kaam. Its a bit pricey but the stuff was really lovely, i havent seen that sort of quality of kaam in Brum before.