When to say enough is enough?

[SaadiaB]

Re: When to say enough is enough?

@Eastern_Dresses

Saadia, I appreciate the comment but would like to disagree with that. If I gave the impression that I am fed up with this so should call it quits, that wasn’t the intention. If quitting now is one option, never starting was another. Made a choice and would like to stick around for a while to be sure that its not for me. So far it didn’t happen though. Yes, I feel that there are so many things that are irrational at this stage but that is eventually going to improve, don’t you think:confused:? I have read a lot of previous threads of all the now famous GS online stores and I can safely say that none of them had a smooth start or at least had some kind of hick-ups initially. (Haven’t come across Ayesha/prototype’s - so may be she is a pro from the beginning :D)

Generally speaking I am very customer service oriented but wanted to figure out if there is a limit to what you should do to make your customers happy. Prototype has some valid points, however, as she stated herself she cannot possibly correlate to the scenario considering her profile and all, plus the market I am currently catering to is quite different from the type of clients on GS.

ED you can take out your frustration out but the way you did by making all customer or (almost all) look bad, is the same we would say all vendors over price the values and rip us off. This post gives a bitter taste in the mouth. Yes you may have had some bad experience but I don’t think all customers are na-sukrey as they might sound from your post.

I can say for myself, when I place an order, I dont bother the vendor anymore but I do discuss clearly what I want before hand, so a detailed order is a must before confirming the order from both sides. Vendors should ask any unclear points from the customer and the customer shall not confuse the vendor but be very clear in what he/she wants or if not then he/she would say, look here I am not sure what I want, can you use ur judgment and make the best out of it but .. like for my case I would say, I am not sure what kind of Gala I want but please dont use a Gol Ghalla as I have a round face and it makes my face looks more rounder, so the vender should use its judgment and either make a V or a square gala .. just an example that I am stating here, there must be x other examples.

Another things when I order I dont call/email the vendor asking about the dress I wait the period that was given to me and only after that time I dont hear from the vendor, I do email and ask about it. Just a polite reminder about how is it going ect..

I dont think we are so difficult customers, if u do have had bad experience than you need to define ur policies like make a template and email each customer after the order is placed, saying how u work, how much time u need and answer useless queries only makes the process longer as then u are sitting on the computer more answering emails as doing your actual work like running after kaam walas aur darzis. I bet 90% of the customers will understand and ur work will be easier then.