Whatsapp on wifi is not working

I have comcast xfinity internet service. My whatsapp pop this error message whenever try to call by wifi network.

Couldn’t place call because your phone is connected to a wi-fi network that prevents whatsapp calls.

Please suggest me solution. I tried to use vpn but it is not working on wifi.

Re: Whatsapp on wifi is not working

@us1415

Re: Whatsapp on wifi is not working

Did you try making viber calls?

Re: Whatsapp on wifi is not working

yeah..try viber..then you 'll know if it is blocking all voip...

vpn may not solve the problem, coz usually vpn ( from work ) is more restrictive.

Re: Whatsapp on wifi is not working

Viber is working on wifi network

Re: Whatsapp on wifi is not working

So, there's no solution of this issue.

Re: Whatsapp on wifi is not working

Have you tried the whatsapp call from your cell internet? Also, have you tried to uninstall and reinstall whatsapp on your phone?

Re: Whatsapp on wifi is not working

On cell data plan, it works. On wifi, it does not.

Re: Whatsapp on wifi is not working

Maybe your router is blocking the voip ports that whatsapp uses

Re: Whatsapp on wifi is not working

Agree!

@mahool: What are you using as your wifi router? The one that xfinity gives out or your own?

Re: Whatsapp on wifi is not working

The one xfinity gives me.

Re: Whatsapp on wifi is not working

Try this then.

Using Advanced Wireless Gateway Features

Re: Whatsapp on wifi is not working

I probably need to down grade firewall protection level :hmmm:

Re: Whatsapp on wifi is not working

Or use custom. Did you change the setting after getting the gateway?

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No.

Re: Whatsapp on wifi is not working

Strange. Try setting the firewall lower.

Re: Whatsapp on wifi is not working

I just lower down it to medium and it works...

Re: Whatsapp on wifi is not working

Good. I never had to change mine though.