Urgent! Please help people. Has anyone heard of Panache boutique in Karachi??

[mekomal]

Re: Urgent! Please help people. Has anyone heard of Panache boutique in Karachi??

@unknowntotheworld

Hi,
Im not sure if you had good or bad experience with Panache Boutique, but I placed a very large order with them for my wedding. Clothes for my mum, cousins, aunts and friends were ordered. I had read good reviews on her facebook page and thought she must be reliable. I was silly to trust them to be honest, I paid the full amount as requested and was promised that I would receive the outfits in 8 weeks…my wedding was 12 weeks away so I gave time for slight delays as I am aware of Pakistani timings. The date i was supposed to receive the outfits had passed, the lady that owns the online boutique would hardly respond to my messages. it was actually quite a traumatising experience. When she did respond, she would say that the outfits have already been posted out, she would not give tracking numbers and blamed the bad weather in karachi, or disruption in electricity, or ramadhan & eid etc etc…the excuses were just non-stop. One parcel came a day before my mehndi and it was my mums outfit- she had sent the wrong colour and the material was so poor, as was the stitching and the embroidery. I would never have purchased it if I knew it would look like that. The rest of the girls in the family were still waiting and the lady promised they would arrive…they never did. Everyone had to wear old clothes or shop for new ones- my entire wedding theme was ruined and everyone had lost so much money. The lady and her husband just continuously lied and lied to me. I still cant believe this has happened. I asked her to refund me the money as I had not received the outfits and no longer needed them but she refused to refund and begged us to accept the parcel that she would send. Again I was too nice to her, and said fine send me the parcels, but again more lies…no tracking number given, no date no nothing. 3 and a half months on, i have not yet received the parcels and has asked me to lie for her to her fans bcos she is facing issues from other disappointed customers. It appears that there are more people in my situation and they also have been denied refunds.

My family is out of pocket by almost £2000 bcos of this boutique. The customer service has been atricious, the quality is poor and they definitely do not have any appreciation for customer care.

Panache Boutique ruined my wedding.

And before anyone says anything, I am not talking about panache by aimaan or the panache in Birmingham. This is Panache Boutique based in Karachi-advertised on facebook and the owner is a lady called Smreen Ilyas.

And yes we all have good and bad experiences, im just here to share an extremely bad experience and dont want the same to happen to anyone else.

Oh my Good, that’s so terrible… I was going to order two dresses from this Panache Boutique but after having read about how they dealt with you, i will re-think my decision…