Truthful reference ?

I still stand by my original position - but I'll willing to concede your point.

My experiences have been with families asking about girls whose character while not sterling, was not what the rishta family wanted - so in my own personal circumstance, my using a soft approach was appropriate for the reasons I stated.

In the example you gave, I think that keeping silent about a character reference for someone who is that awaara or bad-kirdaar and who enjoys naik-naami for no reason is wrong and the person should be exposed. So maybe the answer at the end of the day is it depends on the circumstances. I wouldn't be too quick to expose all the bad deeds of someone at the drop of a hat - but I do see the merits of full disclosure in some cases.