OK so this isn’t a Galaxy bashing thread (and please don’t attempt to either coz I don’t take that gracefully :p).
But my husband’s new Note II, fresh out of the box, handsome looking, was working great until one morning when he woke up to find that the touchscreen isn’t working. Unlike what some of you may be thinking, I didn’t do anything to it I promise, and neither did my kids, and all possible troubleshooting from rebooting to wiping caches and reinstalling firmware has been done but with no fix.
what firmware is you using? did u google it? I am asking you that once I had an issue and got panicked. did everything soft reset, hard reset and discovered in the end by googling that I accidentally enabled something from settings.
that was completely different issue. Phone screen used to go blank after the call connected, and I thought its some kind of bug/error. It was in call settings. you can enable and disable it or the phone automatically turns the screen off during call to save battery.
I don't think there is a setting to disable touch screen altogether, how can you enable it back if the touch screen doesn't work. Most probably hardware issue, if it's under warranty why don't you try the service centre?
Does it work at some part of the screen or doesn't work anywhere? Do you have a USB OTG dongle ? You can connect a usb mouse or keyboard to it for testing settings. You can enter Samsung's service mod by entering one of the below code on your dialer (use a keyboard if possible)