The Future of Customer Care

Operator : “Thank you for calling Pizza Hut . May I have your…”

Customer: “Heloo, can I order..”

Operator : “Can I have your multi purpose card number first, Sir?”

Customer: “It’s eh…, hold on…6102049998-45-54610”

Operator : “OK… you’re… Mr Singh and you’re
calling from 17 Jalan Kayu. Your home number is 40942366, your office 76452302 and
your mobile is 0142662566. Which number are you calling from now Sir?”

Customer: “Home! How did you get all my phone numbers?”

Operator : “We are connected to the system Sir”

Customer: “May I order your Seafood Pizza…”

Operator : “That’s not a good idea Sir”

Customer: “How come?”

Operator : “According to your medical records, you
have high blood pressure and even higher cholesterol level Sir”

Customer: “What?.. What do you recommend then?”

Operator : “Try our Low Fat Hokkien Mee Pizza. You’ll like it”

Customer: “How do you know for sure?”

Operator : “You borrowed a book entitled “Popular
Hokkien Dishes” from the National Library last week Sir”

Customer: “OK I give up… Give me three family size
ones then, how much will that cost?”

Operator : “That should be enough for your family of
10, Sir. The total is $49.99”

Customer: “Can I pay by credit card?”

Operator : “I’m afraid you have to pay us cash, Sir.
Your credit card is over the limit and you owe your
bank $3,720.55 since October last year. That’s not
including the late payment charges on your housing loan, Sir.”

Customer: “I guess I have to run to the neighbourhood
ATM and withdraw some cash before your guy arrives”

Operator : “You can’t Sir. Based on the records,
you’ve reached your daily limit on machine withdrawal today”

Customer: “Never mind just send the pizzas, I’ll have
the cash ready. How long is it gonna take anyway?”

Operator : “About 45 minutes Sir, but if you can’t
wait you can always come and collect it on your motorcycle…”

Customer: " Wat!"

Operator : “According to the details in system , you
own a Scooter,…registration number 1123…”

Customer: " *'!^ %^**%^I7"

Operator : “Better watch your language Sir. Remember
on 15th July 1987 you were convicted of using abusive
language on a policeman… ?”

Customer: [Speechless]

Operator : “Is there anything else Sir?”

Customer: “Nothing… by the way… aren’t you giving
me that 3 free bottles of cola as advertised?”

Operator : "We normally would Sir, but based on your
records you’re also diabetic… "

Re: The Future of Customer Care

[QUOTE]
*Originally posted by laibah_: *
Operator : "Thank you for calling Pizza Hut . May I have your..."

Customer: "Heloo, can I order.."

Operator : "Can I have your multi purpose card number first, Sir?"

Customer: "It's eh..., hold on......6102049998-45-54610"

Operator : "OK... you're... Mr Singh and you're
calling from 17 Jalan Kayu. Your home number is 40942366, your office 76452302 and
your mobile is 0142662566. Which number are you calling from now Sir?"

Customer: "Home! How did you get all my phone numbers?"

Operator : "We are connected to the system Sir"

Customer: "May I order your Seafood Pizza..."

Operator : "That's not a good idea Sir"

Customer: "How come?"

Operator : "According to your medical records, you
have high blood pressure and even higher cholesterol level Sir"

Customer: "What?... What do you recommend then?"

Operator : "Try our Low Fat Hokkien Mee Pizza. You'll like it"

Customer: "How do you know for sure?"

Operator : "You borrowed a book entitled "Popular
Hokkien Dishes" from the National Library last week Sir"

Customer: "OK I give up... Give me three family size
ones then, how much will that cost?"

Operator : "That should be enough for your family of
10, Sir. The total is $49.99"

Customer: "Can I pay by credit card?"

Operator : "I'm afraid you have to pay us cash, Sir.
Your credit card is over the limit and you owe your
bank $3,720.55 since October last year. That's not
including the late payment charges on your housing loan, Sir."

Customer: "I guess I have to run to the neighbourhood
ATM and withdraw some cash before your guy arrives"

Operator : "You can't Sir. Based on the records,
you've reached your daily limit on machine withdrawal today"

Customer: "Never mind just send the pizzas, I'll have
the cash ready. How long is it gonna take anyway?"

Operator : "About 45 minutes Sir, but if you can't
wait you can always come and collect it on your motorcycle..."

Customer: " Wat!"

Operator : "According to the details in system , you
own a Scooter,...registration number 1123..."

Customer: " '!^ *%^%^I7"

Operator : "Better watch your language Sir. Remember
on 15th July 1987 you were convicted of using abusive
language on a policeman... ?"

Customer: [Speechless]

Operator : "Is there anything else Sir?"

Customer: "Nothing... by the way... aren't you giving
me that 3 free bottles of cola as advertised?"

Operator : "We normally would Sir, but based on your
records you're also diabetic....... "
[/QUOTE]

nice one :)