Rogers cable inc. is hiring for internet hispeed tech support…they need 40 ppl
http://www.rogers.com/jobs/RCCL021W.html
POSITION Technical Support Consultant
REPORTS TO Team Manager, Customer Care
DEPARTMENT Rogers Hi-Speed Internet
JOB STATUS Part-time
COMPANY Rogers Cable
LOCATION Ontario
LOCATION DETAILS 222 Newkirk Road, Richmond Hill
JOB TYPE Customer Service/Retail
JOB REFERENCE # RCCL021W
Responsibilities
Answer Internet related customer service calls.
Provide technical support to customers including:
Cable network and modem troubleshooting
TCP/IP protocol diagnostics
Internet related configuration and troubleshooting
Daily tracking of all incoming calls in a customized database.
Assign problems to specific departments for escalation and resolution.
Book and manage customer support calls.
Meet or exceed Call Centre monthly performance objectives including, call quality, call handle time and schedule adherence.
Notify Management of widespread problems: i.e. trend identification.
Learn and adhere to all applicable Health & Safety regulations, both legislatively mandated, and as outlined in company policy.
Other duties as assigned.
Qualifications
Core Competencies: Customer Service Orientation, Teamwork and Collaboration, Adaptability, Initiative, Operational Excellence, Individual Accountability, and Integrity
Role-Specific Competencies: Problem Solving/Judgment, Achievement Orientation, Listening Understanding and Responding, Information Seeking
Excellent customer service, interpersonal, communication and organizational skills.
Strong written and verbal communication skills.
Post-secondary education in a computer-related environment or comparable work experience.
General knowledge of internet technology.
Working knowledge of TCP/IP stack installation and troubleshooting.
Strong diagnostic skills with a background in Windows 98, Windows 2000 and Windows XP.
Previous customer-service or help desk experience, preferably in a call centre environment.
Ability to work in a fast paced, automated environment.
Flexibility to work any shift including evenings, midnights, weekends and holidays.
Apply for this opportunity using the on-line resume.
Learn of other ways to apply for this opportunity.
Connie Louie, HR Coordinator Rogers Cable Inc. 855 York Mills Road, Don Mills, Ontario M3B 1Z1 Fax: (416) 446-0250 Email: [email protected]
Rogers is an Equal Opportunity Employer.
feel free to apply thru the link provided above. Also, if anyone here is applying, plz let me know…i can forward ur resume’ personally.