I’m planning my wedding for around winters of this year, and as the first step I’ve decided to shop around for “the dress”. I’m going to be choosing the dress for my baraat, and it should go with an antique polkhi set I’m going to be wearing. Since my set is so traditional (and due to the beautiful pictures shared on this site by fellow guppans) I had my heart sent on a Bunto jora. So I decided to make a phonecall there for my first appointment to see dresses, however when I called I suppose it was “after-hours” and the office had closed down. The phone was picked up by an incredibly rude woman (I have no idea who she was) who proceeded to tell me off for calling off-hours. When I tried to politely ask her what the office timings were to call back, she asked me “what world do I live in” and “do I not know when people work”. Now, I’m no novice to the unprofessionalism of Pakistani designers, as I had a horrible experience with HSY before as well, but I didn’t expect this from the likes of the Kazmi household. Now I’m incredibly disheartened as I don’t know whether this is just one person who works there or this is the attitude of Bunto herself as well, because I’m not the kind of person who can put up with attitude and insulting comments, especially when I’m shelling out lacs for a dress! Anyone on here that has gotten a dress from Bunto, I wanted to know - is she rude as well? How is her customer service? And will she care if I complain about the rude woman on the phone?
do you mind me asking how out-of-hours you called? I mean if it was 2 in the morning, then I’d be pretty annoyed too… but if it was out-of-hours, why did the employee even pick the phone up?!