Re: Review of ‘Enchanted Clothings’ (on Facebook) (smarffy on gupshup)
Yes your phone is working perfectly fine I know. You blocked me on whatsapp which is why my messages aren’t being delivered to you. My husband then messaged you because you showed as online on his phone and after receiving his messages you blocked him straight away and his subsequent messages were undelivered. How is it that on my phone there was no date time stamp/ last online for you on whatsapp but there was one on my husbands phone at the exact same time and his messages got through? Then you blocked him and on my mothers phone it showed you as online at the same time it was blank on his? Are you now going to try to say all three of our phones are faulty? Honestly Samar people aren’t that stupid.
Once you had sent off the second parcel only then were you willing to talk to us so you didn’t have to rectify your mistakes. You blocked me because I was telling you to fix the mistakes you had made in the first set of clothes you sent me. Yes I did receive the clothes, I am not denying that. I received the ones for Eid on time. The rest I asked for the week after Eid and I did not receive them then.
Also I did not make last minute changes. My orders were all sent to you as final in April by email. The only changes that were made were where you
later on said you couldn’t do what I had asked in the first instance.
Also please don’t suggest that you have offered compensation previously for this order. We have not spoken once since I have received the outfits because you have blocked me. At one stage when I said I was unhappy about the delays (before I received anything) you did suggest that we could end the order there and you could return the remainder of the money, but I needed lawn clothing urgently for some summer functions so I said to go ahead with purchasing them as at this stage the only issue was delays and not quality and sizing issues. Luckily all the lawn outfits you sent I was really happy with as they were stitched nicely and to the correct size. It is the formals I am most unhappy about as these are just unwearable (Green 10k, Pink 9K, Plum 14k, Beige Silk trouser)
Anyway I am really tired of listening to these excuses. The only reason I came here was to warn others because I wish someone had warned me. Call it a ‘bad day’ if you like. That kind of dismissive attitude to messing up an order off around 120k just highlights the attitude you take towards wasting your customers hard earned money.
As for your offer of compensation, honestly I am so put off by this experience I just don’t feel like dealing with you any more, especially now that you are pretending that you didn’t block me to try to save face on this forum. I’m sorry to have to say this but I really feel like you are someone that cannot be trusted. You are good at coming accross well which is why I trusted you with a big order to start with, but the reality I am afraid has been very different in my experience.
Anyway I guess it’s only fair that we see how this plays out now if you want to redeem your reputation a vendor with some integrity. I will send you my account details by email and leave it at that. If you do honor what you have said then I will let everyone here know. If not then I guess anyone who reads this thread can decide for themselves whether they want to take the risk.