Who said you need to lie? I didn't lie. I simply gave them the phone and said my phone is not working. She didn't ask me what happened or what did you do. She simply took my phone, checked the battery or any other liquid spots to determine liquid damage and said not sure why it's working, but since it's under 1 year manufacturer's warranty, I'll give you a new one.
I have verizon too and they are pretty good. Again, it depends on whether you dried it immediately or thought tough luck and didn't bother to dry it. It depends on the condition of the phone. I think the account holder will have to go. So unless your cousin is the account holder, they wouldn't listen to him.
ok i'll try...tomm i guess and see kya hota hai...
i dont actually like the verizon people they seem to have attitude...but that is just my opinion