My personal experience with Xenab's atelier =)

[princessnadia87]

Re: My personal experience with Xenab’s atelier =)

@Uzma12

And now we are in week 8 of me dealing with xenabs atelier…I emailed her last week and advised her to send the outfit when was completed as I can’t be bothered dealing with her anymore…she still hasn’t had the courtesy to send it out…how it can take two months to complete it is beyond me…

My sister ordered from proto a bridal outfit and she completed it within 4 weeks and sent it out..she was prompt with her emails back and kept her updated throughout the designing of the outfit…excellent customer service…maybe Zenab needs to learn a few points about customer service from these other designers…

Mehr sultan another designer from Karachi has managed to send my outfit out within 4 weeks again the timescale she advised and kept me updated and was prompt in replying to emails…

However Zenab who is also from Karachi seems to give the same excuses…strikes etc

How come other designers from the same
state as Zenab manage to complete the orders and she doesn’t.

Just a note Zenab you will continue to lose customers if you provide the same service you are doing.

Omgg!! more than 2 months to complete 1 outfit?? this is RIDIC!!
What amazaes me most is that her CS compeltely sucks , she odesnt have the time ot even reply to one simple email, yet she has all the time in the world to frequently update her FB page with all sorts of offers nad discounts and deals and what not! What’s the point of it all when she can’t even manage the orders which she has in hand??
Ufffff Annoyingg!!