Ladies,
Still waiting to hear back from you. I would like to resolve this matter in a professional and satisfying way for everyone. You have acknowledged errors in stitching and I have requested the kurtis to be returned, repaired and sent back to me at your expense. In our early email communications, Rabeela has stated that customer satisfaction is very important.
I believe in supporting female business women who work hard and strive for the best in a difficult world of commerce. I would hope that Hajra Hayat would not want to jeopardize her reputation over a shipping expense.
Sincerely,
Jamila Zafar
Dear Jamila
We have been aware of all discussions on the forum and the thread posted on the facebook group since day one, we have a team scanning our group activity so we don’t miss anything. We purposely in all fairness gave it a whole day so as to see if any one had a view, but since no one seemed interested we had to take it off.
As for the kurti issue, since you have chosen to bring this matter in front of the entire forum, our team has chosen to resolve it right here. As we have nothing to hide or fear, and we take immense pride in going to great lengths to satisfy our clients.
As to your query of customer service, we wish you had dealt with this matter in a normal, subtle way. As we have admitted to the stitching error (which can occur in hand stitched garment and is very much reversible) and had just requested that you send us the garments back for a recheck. The day you posted this information to the gupshup forum, I was in discussion with the head of customer services at HH, and had come to a very good conclusion, which would definitely have made you a happy client. But our entire team at HAJRA HAYAT feels very sad that you have chosen to ridicule and embarrass the brand and make personal comments about the designer over two minor stitching errors, which we had promised we would take care of.
On our own end we understand that we have to deal with all types of people and all kind of mindsets, but our policy at HAJRA HAYAT is to provide each one to the best of our capacity.
Coming back to the conclusion we had made to your enquiry, you still need to send these outfits back to us and fax us copy of your courier bill, if the fault is entirely on our end and the outfits are UNWORN, we will make sure that your courier spending is refunded, also we have already offered to cover the dispatch of your clothes from Pakistan which will be a $100 each leg. Making it a total loss of $200 on a sale of $500, against which we are giving you 4 beautifully embellished kurties. This loss or this sale is of no value but our reputation and service definitely is, had u waited for our response to your email, u would have saved yourself and, your purchase, from a reputable brand, from unnecessary scrutiny , and could have done this all later, had we denied u anything.
Last but not the least, you are our valued customer but we wish you had shared with the group on gupshup forum the ON TIME DELIVERY and commitment on DESIGN and COLOR, which were your fears in the beginning.
We hope this will satisfy you and we look forward to continuous business with you.
Much Regards,
Rabeela Uqaili
Branch Manager – Karachi
Hajra Hayat