Would you hang up if you were in the employee’s situation? How would you handle the call?
Re: Muslim Sprint Employee Fired After Receiving Hate Call
Well he should not have been fired. He should have got a warning not fired.
Yeah that's true but my sister once worked at a call center for a phone company & I remember her telling me that under no circumstances are you allowed to hang up on a customer. If you can't handle the situation you are supposed to give it some other representative or a senior person.
What strikes me is how hard would it be for a person to be obviously deeply offended yet still remain professional.
Well he should not have been fired. He should have got a warning not fired.
why should he even be warned? He should be rewarded for not abusing the caller back and merely hanging up.
Discrimination on the basis of race or religion is illegal in the USA. The correct thing to do here is to trace the caller and fine him/her for practicing religious discrimination.
And if this was the reason Sprint fired this guy, shame on them and they should be sued
I wonder how many Muslims have Sprint Phone accounts, if only a few of them were to terminate their accounts…because of this firing
Sprint wil get the message…:k:
That's actually a really good idea. How does a facebook group sound?
But then on the other hand many people have this thinking that when a Muslim is attacked in any circumstances the whole Muslim world gets offended & starts rallying & plays victim where as other faiths don't do that.