Sorry to hear about your experience. I ordered 2 outfits from them on 4th march and obviously my card was charged immediately. I didn’t hear back from them for the following 2 weeks despite various emails. At was at this point that I lost my patience and left a comment on their facebook posts about their poor customer service. My comment was deleted which really upset me and hence I posted on various posts on their facebook page about the lack of ethic on their part in deleting my comment. After a few hours, they private messaged me saying my order has been dispatched and provided me with the tracking number. I received my outfits yesterday.
I am not sure what really made them deliver my package but I do agree that it’s been a terrible experience and going forward I will never spend a penny on this unprofessional brand.