Junaid, If you think your part of Indusmart and want to take your company on the next level then please check order no 3238 and see yourself what others have been talking about your company. I seriously do not want to talk this way about your company and especially on a public forum but you can imagine my frustration. So many times have I called, e-mailed to your so called " 24/7 office" without any positive response, I'm sorry to say, but they are useless, they have never ever taken the initiative to contact me or to give me any recent updates. I am seriously tired now. the fact lies here, there is a problem, find a solution and accept what your customers complaints are instead of giving explanations.
sorry for being late, usually come daily here.
surely i remember you & you have every right to post anywhere actually this has had happened i dont mind.
and i must admit your order has been considerably delayed we missed the deadline (usually we deliver in 15-25 days time).
somebody from us did call and talked to your father on last thursday or friday that is one or two days back after we received the call from him asking for the details.
last email i sent you on 27th May, i know its havent been to your inbox as you called afterwards . you can still check it in our email support systems would PM you the URL and details or you can find them in first email confirming your order with ticket id.
you should be receiving it within coming week which is between june 2 - 6.
My Sincere apologies for inconveniences delay may have caused.
just one clarification: we have not mentioned anywhere its 24/7 customer service although we do entertain calls late in the night as well due to time difference.
please do point out if it is mentioned on site so that i may get it updated/changed.
regards
Junaid