the council is not much help nowadays.i tried to get some help for my parents in similar situation but no luck.they r cutting back on services to the elderly. best thing would be to get private help. make sure u get muslim help cos there is a lot of abuse of elderly . i placed an ad on muslim-ads.co.uk but did not find anyone suitable yet.
or speak to the local councilor directly.sometimes they can be helpful.i know brent has a better reputation.where r ur parents located?