Hello, This is Tech Support. My Name is Richard

[Nikki.M]

Re: Hello, This is Tech Support. My Name is Richard

@PyariCgudia

Bull CRAPOLA!!!

His name is Vinod or Raj or Shiv or something or the other, and he lives in Delhi.

I am so ANGRY. WHY are companies outsourcing? I am so tired of calling tech support for computer related things and then getting Indians who have NO idea what I’m talking about.

I ask the guy a simple question - Bellsouth has this 2-Wire technology that is a built in modem and router in one. This (clearly white) tech support guy had told me about it a month ago. I’ve been having horrible problems with my wireless connection, so I called them to find out details on it, but I couldn’t remember the name of the technology.

I get on the phone and some Indian lady picks up and says that there is no such technology for my optic fiber connection. I tell her that she must be mistaken, so she transfers me to tech support. Richard from Tech support picks up and he has me on hold for 1 HOUR. I’m asking him about the technology and if it exists or if I talked to some ghost earlier, and he’s keeping me on hold while he checks my lines and does diagnostics. He gets back on the phone, and I’m like “Did you even UNDERSTAND my question???”

This was after repeating the question like 3 times.

His response was “I’m sorry…what was the question again?”

ARGHHHHHHHHHHHHHHHHHHHHH

1. They can’t communicate that well in English, otherwise I wouldn’t be repeating the same question again and again.

2. They don’t know their own company well enough cuz they, despite being technicians who FIX these things, had no idea what a 2-wire gadget is.

3. They’re bloody foreigners and they’re taking away jobs from Americans who can do it better.

They finally transferred me to someone in Georgia and she, being an American and actually being able to understand the words COMING OUT OF MY MOUTH, was able to answer my questions and give me the details on this 2-Wire contraption.

I am sooooo frustrated at these Indian tech support people.

We pay for our service in dollars to get desi-quality service.

**
I don’t get it, ur main problem seems to be that he’s Indian or that your querie couldn’t get answered?**