GE is hiring - Help Desk Analyst

Society Business and Career
1

Just wanted to post this new position for those who have good experience with Help Desk and some certifications done.
In order to apply and for more info please visit their web site. :slight_smile:

Business Unit: GE Equipment Management
Function: Information Technology
Location: Mississauga, Canada
Job #: 323812 Posted: Jul 22, 2003

Job Description:
Responsibilities

GE IT Solutions is a large vendor-independent supplier of comprehensive fully integrated information technology solutions in North America. We are dedicated to providing high-quality products and services that meet our customer’s unique IT needs through providing comprehensive solutions that increase the availability and productivity of the customers distributed computing assets. Our products cover technology consulting, product distribution, systems integration, networking solutions, support and maintenance, and financial services.

GE IT Solutions has a multitude of openings for a Help Desk Analyst in a 24X7 Call Center Environment with the following skills:

Provide remote troubleshooting services for international customers from Help Desk in Canada Create a Ticket in the database for every case received and solve it online wherever possible.Escalate calls that are not resolved on-line to the relevant Support Group and follow-up to ensure that the Ticket is closed within stipulated turn-around-time.
Work with Operations Manager/Team to resolve Level 2 Calls

Qualifications

Network related Troubleshooting Remote Troubleshooting
Help Desk or customer support (IT industry) MCSE or MCP in NT Server, NT Workstation and TCP/IP MOUS CertificationMS Win 2000 Server, MS Win 2000 Work Station, MS Exchange Server, MS Outlook Client, MS Office, MS SMS, LAN, WAN, Network Printers, Remote Access ServicesTCP/IP, SMTP, SNMP, DHCP, NWLink, IPX/PX, NetBEUI, RAS, DNS, WINS, FTP, etc.

Desired
Excellent Communication Skills.
Passion for customer service and IT.Team working skills.
Typing Skills.
Self-Starter with the desire to exceed expectations

General
Customer Satisfaction Score
Ticket data integrity
First Call Resolution - no. and percentage We offer a competitive salary, outstanding benefits package and the professional advantages of an environment that supports your development and recognizes your achievements. We are an Equal Opportunity Employer.

2

JP are you with GE?

3

lol no hmcq...just happen to live very close to the place :D

4

hmm...interesting...and how much are they paying :D what is "competitive" :p

5

JP...thanks for the info..ill pass it along :)

6

[QUOTE]
*Originally posted by DeSiMuNdA: *
hmm...interesting...and how much are they paying :D what is "competitive" :p
[/QUOTE]

Next you will ask can you pass my Resume to them. :)

BTW they have another opening "Help Desk Lead" at the same location.

7

Would they have to move to Gurgaon outside of delhi?

8

[QUOTE]
*Originally posted by teaser: *

Next you will ask can you pass my Resume to them. :)

BTW they have another opening "Help Desk Lead" at the same location.
[/QUOTE]

no teaser :p i am happy with my job...just wonderin cuz my job description is pretty much the same, with added cable network support issues...

9

[QUOTE]
*Originally posted by DeSiMuNdA: *

no teaser :p i am happy with my job...just wonderin cuz my job description is pretty much the same, with added cable network support issues...
[/QUOTE]

Thats good to hear Desi Munda :)

I started with that position and got moved up to Network Support but the freakin INS messed all my status :( and that too without any reason. I feel like hijacking a plane and crashing it into chita kar (white house) and paindo gone (pentagon)

10

so whats the actual pay for helpdesk jobs in toronto area?

11

[QUOTE]
*Originally posted by Sheraz CT: *
so whats the actual pay for helpdesk jobs in toronto area?
[/QUOTE]

for a job with a description similar to the one above, expect around $36,000/yr plus benifits and bonuses...

12

btw, what i stated above is of course the starting salary...goes up with experience...and even more if u expand ur skill set...

13

I talk to Indians when I call Dell's Help Desk. :D. Love listening to their fake accents and being called "Sir"!

14

[QUOTE]
*Originally posted by hskhan: *
I talk to Indians when I call Dell's Help Desk. :D. Love listening to their fake accents and being called "Sir"!
[/QUOTE]

yes...a lot of companies are outsourcing to India, including Dell...for that matter, GE's telephone tech support is also in India primarily, and Microsoft is going the same route...

15

Having a consulting engagement at GE Canada, I know that all End User Computing calls are routed to the call center in Bangalore unless you have a specific issue related to your location where the Corporate Computing Services manages it. From what I can tell, this position would be based in Corporate Computing.

16

thanks for your input Umar :k: