Fb designers and work ethics.

Lifestyle Bazaar Talk
1

So what do these fb home designers do when they mess up an order? As customers what are our rights?

I have many seen many times fb designers mess up the order, on top of that they don’t have a decency of own up to their mistake, and mostly it seems like the customer ends up losing money as they neither get their items fixed nor they get money back.

2

Re: Fb designers and work ethics.

for me:

  1. *Admit* ( if it is my mistake i.e. something that I messed up/forgot despite being mentioned in the order form by the customer)
  2. Offer to do alterations or pay for them if the client has a seamstress/tailor locally who can do it
  3. Offer a replacement/refund if needed (seldom happens because we come up to a solution way before this)
  4. Offer for discounts in next order if the mistake was small and client decides to live with it anyway

it all depends if it is a mistake or a blunder and how cooperative&willing the customer/vendor is to make things straight for a long term business

3

Re: Fb designers and work ethics.

^ i second that

4

Re: Fb designers and work ethics.

As a seller
Don't send the order. Take some time, and get it fixed before dispatching. Sometimes that means getting angry emails from the customers about the delay.

As a buyer
Well, from any new seller, I tend to make a smaller purchase first. Check the quality first and then order more. I am very comfortable buying stuff online, a lot less hassle I think. We should have more options of purchasing stuff from within Pakistan though.