Re: Farah Talib Aziz uffff
Hi cricfan14,
As i mentioned in my pm to you as well I have no personal vendetta against FTA, I was simply sharing my experience. Im certain Maliha might be an amazing person and maybe my fb contact with them was an exception. However let me say this again, I never quoted my price range infact my first lines on fb to them were exactly this:
“Let me begin by saying you guys have some beautiful designs and seems to be moving up real fast in the world of Pakistani fashion. Could you please give me an estimate regarding your bridal outfits? Also what is your turnover time with regards to accepting and delivering orders?”
Then i asked for the price of the outfit Maliha wore at her reception. and sent an attached picture. Their reply was curt saying our basic bridals start at $5000 and that this was very expensive. when i said please quote me a price irrespective since I myself had not decided a price range nor discussed one with them; they didnt respond. Being polite i resent the request saying i’ve contacted you please reply and I know its a customized outfit so if its something specially for her and you do not wish to replicate please do let me know so i can look at other options, they still didn’t have the courtesy to respond.
So to me its a red flag, poor customer service means if they mess up my order online or dont ship my outfit or respond I would be stuck as Im not traveling to Pakistan, if i was i would have made an appointment as personally gone in.( As I mentioned in my pm to you as well.)
Im not expecting anyone to fall to my feet but i did wait a week before i re-texted them requesting a reply its been 2 months Ive still not received one. So yes if im looking at spending more than $5000 dollars I have the right to expect some service. Infact any penny spend is hard earned dont chase me but if your busy reply we will get back to you as soon as possible.
Im happy to hear your friend had a great experience getting an outfit from them and that you got a prompt response via email. If I decide to go with FTA ill definately take your advice an email them instead. However I do think we are all entitled to our own opinions when sharing our experiences, there shouldnt be a judgement attached to it.
Im glad to see some great reviews too, its gives me hope that if i do fall in love with an outfit maybe ill reach out to them again. Who knows..