Lately I have been extensively involved in the research of call centers in Pakistan. It seems to me that setting up a center is relatively the easy part ; running it effectively; achieving profitability and attracting long term customers/clients is the difficult part. Operations, technology setup, bandwidth, LD, co-location, business development, marketing and HR ; all these issues are full blown subjects of study in context to call centers.
Please share your opinions/experiences in context to call center business in Pakistan or elsewhere. Anyone with extensive experience in this area who is also interested in establishing a call center in Pakistan?
Good to know that matsui but yarr BPO companies provide variety of services i.e. data processing / management, technical support / IT helpdesk, sales & back-office, inbound call center, outsourcing consulting, Tele-Marketing (Inbound/Outbound) etc.......but do you have any experience related to “call centre business” in particular? If so, i will ask you some other related questions. Thanks
Yes... contrary to popular belief, 80% of work done in INdia is still voice based work. BPO is just and umbrella term including voice and data processes.