Re: Difficult customers - Question 1
About things that relate to your market image that might effect your business.
Hmmm depends on the context of the conversation I guess? It seems like that is something hard to do. If you have proof of it, just quote them politely by saying you previously had mentioned this earlier in our conversations. Or pull out a small lecture, telling them your commitment to quality and working honestly and you expect the same from your clients and just ask them politely to be honest with you? Tell them you are not assuming anything but “please I kindly ask that that I know the real story? and .. etc etc” or tell them whatever the problem is, you are willing to work with them and they don’t have to hesitate to be honest with you, you will be willing to work with them regardless?
Dont know if that helps, I guess it would be easier if we knew the scenario but you don’t have to give it away here obviously.
If I shared a few scenarios, that would make it obvious who I was talking about and its not like I want to embarrass them.Your rebuttals are definitely helpful =) Thanks.