Is there any (polite) way to tell a customer that they are lying?
Re: Difficult customers - Question 1
Hmmm depends on the context of the conversation I guess? It seems like that is something hard to do. If you have proof of it, just quote them politely by saying you previously had mentioned this earlier in our conversations. Or pull out a small lecture, telling them your commitment to quality and working honestly and you expect the same from your clients and just ask them politely to be honest with you? Tell them you are not assuming anything but "please I kindly ask that that I know the real story? and .. etc etc" or tell them whatever the problem is, you are willing to work with them and they don't have to hesitate to be honest with you, you will be willing to work with them regardless?
Dont know if that helps, I guess it would be easier if we knew the scenario but you don't have to give it away here obviously.
Re: Difficult customers - Question 1
Lying about what?
Re: Difficult customers - Question 1
Lying about what?
About things that relate to your market image that might effect your business.
Hmmm depends on the context of the conversation I guess? It seems like that is something hard to do. If you have proof of it, just quote them politely by saying you previously had mentioned this earlier in our conversations. Or pull out a small lecture, telling them your commitment to quality and working honestly and you expect the same from your clients and just ask them politely to be honest with you? Tell them you are not assuming anything but "please I kindly ask that that I know the real story? and .. etc etc" or tell them whatever the problem is, you are willing to work with them and they don't have to hesitate to be honest with you, you will be willing to work with them regardless?
Dont know if that helps, I guess it would be easier if we knew the scenario but you don't have to give it away here obviously.
If I shared a few scenarios, that would make it obvious who I was talking about and its not like I want to embarrass them.Your rebuttals are definitely helpful =) Thanks.
Re: Difficult customers - Question 1
Since i don't know the story i am talking in general terms.
A note to customer ..... I think if one has a bad experience that doesn't meant that the vendor is really really bad and they should tarnish there image in the market. Period. A vendor should be given some room. They are human ....... what you guys are thinking might not have even crossed their mind unless you have discussed it very clearly. Tarnishing their good name is really a big NO NO unless of course a big big fraud happens. If they are nice and accomodating then you should be too. Its on'l fair.
A note to the vendor ..... always put everything in black and white and be straight forward. No committment in the air because that always creates a misunderstanding and leads to so many imbiguities. I actually was going to recomend to all the vendors here that please you guys should record everything that a client is saying in document and that is what should be passed back and forth between the parties so that whenever there is a dispute you guys or them can quote well page number so and so or email dated so and so had that. BUT there is big BUT here ...... it is possible only if both sides follow it.
That is what we do in our project management line. Less imbiguities.... guys.
Makes it so much easier :D