COMCAST

For those living in America and have the cable/internet/phone provider known as comcast, how do you feel about them overall? I only have cable t.v. with them and I HATE their customer service. Not only do you wait for a while before speaking to a representative but they don’t come to your house on time to isntall cable either..I used to sign in online to pay bills them that was “temporarily” unavailable for a week before I called to resolve it. They had NO CLUE why it was unavailable so they gave me a new password and it was still “unavailable” then I called 2 days later and they said they would “resolve” this issue for me and call within 48 hours. After 72 hours they never called me back. I told myself I would call again later. I tend to get busy with this thing called LIFE so I forgot to cal them but ecventually did 2 months later and they still claim they will “resolve” this..and then they claim I have to have comcast internet to use their sign in and I calim I don’;t have becuase, well, I don’t! But I have used their online system to voew and pay bills many times before. So I called again today to inquie about it (this has been going on for 7 months) and they said they don’t know why and they would “check” on it and put me on hold for nearly ten minutes to tell me I was not in their sytem for an online account and oh wait “It seems the only way to resolve the issue was to cancel your online account so you could open a enw one” GREAT! Thanks for calling me to let me know my account was cancelled online to “resolve” the problem. I’m some sort of mind reader who automatically knows her account was cancwelled and to make a new one. Unfortunately, I am not a mind reader and opnly found out after I called..7 months, really, and they want peoples business?? I am not the only one who dislikes them. My friebnd said she had bad service too and so did a coworker of mine. ARRGH..Oh and today I wanted to pay my bill over the phone like I have in the past and the automated system told I had an “issue” woth my account and could not pay over the automated system tio then which I was taken to a customer service rep who said I have a hold on my account and cannot pay by check because if it. They say they have no clue why this special code has been put on my account which disables me from using a check to pay which is the only way I want to pay now, not by credit card or anything else!! Then I ask for a manager and am put on holf for six minutes and then told they are all busy!! I am so frustrated and oh they hiked their prices by about 10 dollars and did not inform us either..I am one frustrated woman..sorry to rant but when I have something to say, I will SAY it..