Re: Call Center in Pakistan
I have worked in call center industry for over 4 years and here are a few suggestions.
1- Don’t get an autodialer, get a predictive dialer. Technically not much of a difference may be but very frustrating for the agents to use autodialer and not to mention that
2- Get a hosted solution instead of dedicated server solution. Its going to be quite expensive but reliable.
3- The biggest issue technology infrastructure of a callcenter face is the bandwidth. Unless you can get a space in some STP setup by govt, its highly unlikely that you will get a stable internet connection to continuously make calls. Nayatel could be an option but I know for a fact that Micronet didn’t work so you might want to check on that.
4- Getting projects for a call center project isn’t that difficult but getting payments from the client can be a nightmare.
Instead of actual setup of 1-2 people there is always an option of leasing space from an existing call center. This model was really successful a few years back but I am not sure about now. You can talk to someone who already has a call center, you hire agents and put them on the phone. You can start looking for the projects based on the HR you hired.
The people who are suggesting that you should get clients first before you setup might be right in terms of being risk averse however that might not be a best approach in case of call center industry in general. A setup is what would convince clients to give you projects, if you don’t have one, what are you going to tell to get the project? I assume the only way in that case is a lie that you have a setup - not a great way to start.
Do you personally have any experience working in a call center ?