a general chornological resume.
XYZ consulting JULY, 2000 – MAY, 2002
Senior Principal
· Created and implemented cross-divisional Customer Relationship Management strategy for a large national insurance company. Managed team of 20+ business and technical people and budget of $20 million through the first of 5 releases. Critical to the success of this program was leading the client through the implementation of a formal budgeting process across the company, pushing decision making down to individual contributors, and moving their technology organization from traditional development cycle, procedural programming to rapid development cycle, object-oriented programming
· Led 10 person IT team for a $25 million portal initiative at a major financial services company, including client representatives and 3rd party consultants. Accomplishments included identifying and negotiating partnerships with multiple vendors, architecting the solution, creating the operations support plan, and sizing the effort
XYZ.COM SEPTEMBER, 19XX – MARCH, 2000
VP Sales & Marketing
Responsible for creating and managing the sales, marketing and support infrastructure necessary to deliver and support $100 million in business within 2 years.
·Built 60 person sales & marketing group managing $20 million budget
·Established 25 person customer service/call center
·Developed $40 million sales pipeline across 21 vertical markets
·Created interactive, print, radio, and TV marketing campaigns
·Managed trade show group that averaged 2 trade shows per month
XYZ Corp DECEMBER, 19XX – SEPTEMBER, 19XX
Manager, Global Internet Marketing (19XX - 19XX)
Led team of 8 business analysts/consultants and 6 Internet Developers/Support staff to apply Internet technologies to XYZ functions of sales, operations and customer support.
·Developed strategic plan for Internet applications to drive growth in revenue and profits justifying 5-fold increase in Web investment
·Created organization required to implement and support plan
·Established appropriate processes to balance centralized brand and product control with local content management requirements, building a global internet presence in 8 languages
·Drove 250% plus increase in web traffic and 175 basis point improvement in XYZ's net operating margin through reduced customer service and sales costs, exceeding management’s business and financial objective
Manager, Healthcare Internet Marketing (19XX - 19XX)
Key participant in management team that established XYZ corp entry into the healthcare market. Created and delivered on $45 million business plan through aggressive product development and targeted sales programs.
·Created Six Sigma sales process that delivered 33% productivity improvement in field sales force through value driven CEO sales approach and re-aligning along Hunter-Farmer methodology
·Built consulting methodology and organization. Designed and delivered training program. Sold and led three major North American client consulting engagements (1 manufacturer and 2 providers), driving $3 mm / year incremental revenue
·Designed, implemented and sold Internet-based contract management solution. Created partnership between distributor and purchasing group to create full-service capability
Manager, Financial Services Marketing (19XX - 19XX)
Key member of management team that built $40 million business over five years. Critical success factors were training sales team on value-driven sales approach and creating cornerstone products to augment traditional EDI and service bureau focus
·Product manager for Global Risk Management System for money market and foreign exchange trading operations, creating an additional $15 million / year revenue stream
·Created and implemented market plan for Research and Adjustment System for ATM system managers