If I had no experience with her, I wouldn't have replied to your message :) I had consulted her for a few pieces for my bridesmaids who wanted to get earrings made from her. She told me she was willing to work according to their budget and I was all praises for her because honestly, she has gorgeous designs on her website. When my bridesmaids contacted her individually, she was quite rude. The three of the four didn't even want to deal with this kind of horrible customer service but the fourth one really liked one of the pieces so decided to place the order anyway. It was two weeks late from the date which Romika had promised her. Not only that, while shopping in NY, the other 3 girls placed order for stunning sets made of pure silver with emeralds and sapphires from an Italian store there.. best part? It was half the price which Romika had charged the other girl for just a pair of earrings. Her quality may be good but that does not mean she has to hike up the prices and rip off customers. Those who are unaware of how much real stones can cost may think her prices are absolutely correct but they are actually very expensive. Again, I have not bought anything directly from her but I did witness all this just a few months ago and it wasn't a good experience. As I said earlier, I loved her designs which was the reason I referred my friends to her but goodlooking designs are not just all. Let's even forget the prices, let's say they were perfectly reasonable. You can justify the quality and the price but you can't justify bad customer service :) Despite of how great your products are, you need to satisfy your customers with good service.. if you can't do that then too bad, really.
I can understand your point. But all I can say is that I am surprised as my experience was totally opposite than yours and my cousin too was pleased to deal with Romika.