A secretary in our office (years ago 
was trying to save her data on a floppy. She kept complaining that the (single sided) 5 & 1/4 was losing her data. Well, I was asked to investigate. I unwilling approached the gallows.
I asked her to show me what she did when she saved her data. She took out a new disk, inserted it into the drive, formatted it, saved her data, and removed the diskette without a hitch. She then proceeded to peel off a new label, and carefully applied it to the disk.
No problems so far.
She then took the disk, inserted it into the typwriter, scrolled it through the roller, and neatly typed her label.
I found the problem on the first try.
I was trying to teach this sales person (for automated entrance system [they made gates]) how to enter his letters into Word Perfect. I told him to select Word Perfect from his menu and when he did it gave him the opening screen which said, “Press any key to continue…” He looked at the keyboard for awhile then asked me, “Where is the ‘any’ key?”.
There is the classic one (which may be an urban myth) of the secretary working in an accounting firm who is told to make back up copies of the discs every night. So every night she carfully collected together all the discs and took them away to copy them. After six months the hard disc crashed but no-one was worried because they had backups, until the secretary brought in the huge pile of paper with a nice photocopied disc on each!
A user called the PC Support line of the university having trouble with her Mac. It was handed off to one of the Mac guys…
“What seems to be the problem?”
“It’s not working.”
Eyes roll. “What’s not working?”
“My Mac.”
← Five minutes of drawing the problem out of the woman deleted →
“Okay, to access the files on the disk click the mouse on the picture of the disk.”
Pause. “Nothing happened. I told you, I’ve already tried this.”
Support guy makes as if he is strangling the phone.
“Okay, do it again. Is the mouse moving?”
“Yep.”
“On the screen?”
“Yep.”
“Now click twice on the picture of the disk.”
Pause and the consultant hears the two clicks again. “Nothing.”
“Maam, double-click once more for me.”
Clink-clink.
“Maam, are you hitting the screen with your mouse?”
A secretary who had gotten a PC for word processing had periodic failures. The disks would work for days, but after a couple of weeks would fail. They would be recovered by IBM (to an extent) but after a couple of weeks the cycle would repeat.
At one point a service tech came out to the site to repair it, suspecting damage in transit.
He recovered what he could, cleaned and aligned the drive (for the 400th time) and gave it a clean bill of health at about 5:00…
and the secretary in question put the disk in the envelope, stuck it to her wall with her magnet, and went home.
Of course this sounds stupid to us, but how many secretaries are familiar with mass storage techniques? A friend of mine fixed his mother’s TV by connecting the antenna. After explaining the problem, she asked:
“How far away is the TV station?”
“From here? About 20 miles.”
“You mean that picture can travel 20 miles to get to the antenna, but it can’t go another 3 inches to get to the TV?”
How do you explain that (in less than four years)?
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