It’s not so much the public, but the government that needs to change its policies around the telecom and broadcasting sector. For decades, they’ve been “protecting” the market from foreign direct investment and that’s lead to a situation where current players have enjoyed huge market shares with little competition - in Rogers case, it was a virtual monopoly in the GSM cell phone market until now (Bell and Telus just launched their GSM service this past month, and there’s two new players in the market… one from the same parent company of Wateen in Pakistan).
Also, now that the market has opened up a little bit, we’ll see more customer involvement in shaping the offers from these firms. I’m eagerly awaiting the more competitive market landscape. It’s about time.
Here’s a first step towards a voice of customer - check out: myCELLmyTERMS.com
It was much needed!