Bad experience with Hajra Hayat

Re: my Wedding outfit from Hajra Hayat

HH has refused to acknowledge that she has sent anything but what is in the picture. she's insisting she saw the outfit before it was sent off and she's 100% satisfied with the quality. she hasn't apologised ONCE to my friend nor has she submitted the receipt for the DHL payment which she said she would to prove that it cost $130 (none of us can believe a 2 lb package would cost that much). we've asked repeatedly for a refund, and she's refused it.