This was received on Tuesday.
I am not the person in the following email. If interested, please direct your inquiry to the recruiter listed below.
j
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As-salaamu alaikum,
I’m a recruiter for a IT/engineering company in Austin and I wanted to tell you about this really hot job opening we have available here in Austin. Interviews are going on this whole week! Please call me at 512-250-2959 for more information and details. And please don’t forget to submit your resume in word format, if you haven’t done so already and list a few bullet points as to why you would be suitable for this position. Also state yourt salary expectations! It’s urgent that you contact me as soon as possible!
Thank you and have a great day!
Zafar Sadiq
Staffing Coordinator
Dell is looking for 2 ICM Telecom Analysts. See the below job description. The candidate MUST be able to start immediately!!
Duration: 6 month contract
Location: Round Rock
POSITION DESCRIPTION :
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Primary responsibilities include programming call routing scripts in the Cisco ICM middleware layer and coordinating cloud routing in the voice network cloud with carriers to meet business requirements for inbound/outbound voice based customer contacts.
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Programming assignments extend to off board CTI based applications using data driven routing schemes to complete call delivery.
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Programming support call hand off from Avaya ACD or Edify IVR for
speech recognition based applications is also anticipated. -
Proprietary vendor admin interfaces such as AT&Ts Route It are used on a regular basis as well.
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Functional tasks include ACD menu design, intelligent routing using ANI digits, Express Service Code, Order number, or Account number, and off premise transport to other virtual call center locations, call allocation and load balancing.
Experience required:
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Prior experience with Avaya G3 or S8700 platforms (preferably version 9 or above),
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Conversant IVR and/or middleware scripting such as Ciscos ICM or Genesys is highly desirable.
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Familiarity/experience in/knowledge of the PSTN .Public Switched Telephone Network. and have a solid understanding of how calls are processed.
Work Hours:
This role requires occasional after hours or weekend schedules to support Operations or Engineering sponsored HW or SW upgrades or problem management responses. It is also required to carry a pager and participation in an oncall rotation plan.
More Details on Job Description:
Position requires good interpersonal and communications skills and ability to effectively manage relationships with business partners, vendors, and other I/T based support groups.
Besides development work, the job requires significant support efforts to insure that calls are routing properly and customer experience expectations are met. Position also requires support at the global level and has direct responsibilities for supporting call centers in India, Panama, and Canada in addition to all sites in the Americas including outsource sites. Project level support is also included for new sites whether Dell badged or outsource.
Job requires administration of trouble tickets and work orders in Remedy and documentation of call flows, business continuation plans,
800 number DNIS database entries and other requirements appropriate
to the maintenance of recordkeeping.
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Zafar Sadiq
Staffing Coordinator
Cell ph. 512-947-6529
Horizon Staffing Services
Together We Achieve the Extraordinary
http://www.horizonstaff.com
· Administrative · Office Support · Health Care · Technical
Phone: (512) 250-2959 * Fax: (512) 250-2991
- E-Mail: [email protected]
Summit Executive Centre
13706 Research Blvd. Suite 201
Austin, TX 78750