Re: Winning Hearts...a must read for all
thanks!
for sharing this article, STP.
indeed one's mannerisms, appearance and peculiarly supportive and objectively empathic communicative ability has a huge impact on making the conversation and interaction successful and enjoyable.
another advice, when in a discussion that becomes an agrumentative coversation, avoid having them at all through telephone calls and emails.
what two people can say to each other, in person, even without saying a word has no substitute.
may God make us wise, patient , polite, truthful and decent conversants.
best,
Dushwari