Ok here’s my update:
Like I said in the other thread, I used to like Utsav alot until now.. their customer service has gone from great to good to absolute worse. Before, they would deliver to you exactly by the day you would request them, now you would be lucky if you receive it within 3 months after. My poor aunt placed her orders which they didn’t deliver and 4 days before she needed them, they told her it would take atleast 2 weeks more. And that too, when she called them herself in India and got transferred to 10 people around. I felt so embarassed because I had done all these tareefs to her. Same thing happened to another friend and now me about a refund for earrings I had ordered and they JUST arrived after 3 months and that too, in broken condition. After calling them many times, I finally blew up and told them I was never referring anyone to them ever again (they knew I was a long time customer) and this was just horrible customer service and I dont have so much time that Im gona call them every night for this refund so they can gladly keep the money. Within an hour, I had 3 emails from different people saying sorry and the payment was processed. Not shopping with them again. They really give me headaches now.
Im now sticking to getting my sarees from NY where you can see the material, kaam in person and get the blouse stitched and fitted according to your taste. That’s another thing, the blouses I got made from Utsav were poorly stitched even though the sarees were nice.