Re: My personal experience with Xenab’s atelier =)
@smart girl: I’ve started giving photoupdates to clients, sending them a photo of the outfit before I send it. That way if someone has an issue somewhere I can rectify it on time, I hope that helps
@Afsoon : I wont make any excuses there, the second outfit did come out bad, but in my defence the situation in Karachi is crazy and it was my mistake that I took the order on a short notice as well. I would like to remake that outfit for you if you like, an offer I gave to you when you e-mailed me about the outfit as well. It was that outfit that actually inspired me to create the lime green outfit I wore on the London exhibition:
However the dupatta and trousers were both of pure camel carte chiffon and pure dull silk respectively, and thats what I’ve been using for all clients without complaint. I had also mentioned that the color of the silk will never match the color of the velvet as it were two different fabrics altogether, and that was also just before sending your outfits if you remember, where I was willing to change it to another color beforehand, and you changed it to royal blue against purple when I asked you if we could avoid that as well. As for the quality of the embroidery, if I know what you are expecting, I will definitely work towards making that sort of embroidery for you:) Sometimes clients do have issues with the quality of embroidery as well, and it is because they’re expecting style of embroidery may above the price range offered, but again that was my fault for not communicating what to expect out of a certain price range as well. I do hope that this issue would not come up with another client in the future. A photo of the embroidery closeup of Afsoon’s purple outfit has been added here:
I always look for ways to increase the quality of work coming out of my workshop, and if you can tell me what you are expecting, I can always make our work better. I had a client a few months ago who did not like the pearls I was using on my medium range outfits, where I did tell her that the pearls used in the higher range are better, which they are. However she still did not like them even after purchasing a high end outfit, but it didn’t stop me from trying to procure better pearls. I know the fabrics I use are the best in the market as well, but I have had at least two complaints in this thread alone on the material of the trousers as well, which is 80grms dull silk, which I chose over raw silk 80gms as it doesn’t tear if you wear skinny fitted trousers. As buyers, I would request you to let me know which fabrics are most preferred and I will change from what I am using currently to what you think is better. It not only makes us better, but secures your money spent on our outfits.
@brummiebird : Dont worry about the shipment, I’m making another piece for you. You’ve spent enough money on this outfit and it wont be fair if you have nothing in your hands. If we’re lucky and the situation here can be a little more comfortable, we might make it in time for your event Inshallah!