Re: messed up shipping
I don’t think in this case buyer is behaving badly. I just don’t understand how. She paid proto money and expected her outfits to arrive on time. Yes it wasn’t proto’s mistake because the shipping got messed up. It wasn’t anyone’s mistake but yes the buyer is frustrated because the way she sees it, its her money that got lost. Proto I am sure did hard work making her client’s outfits, she always does. I still dont’ think that buyer shouldn’t get upset. I can’t imagine placing an order for the first time with someone as reliable as proto and my order getting messed up and my reliable and honest vendor does nothing about it. I know proto is doing something about it, but I am talking in general. If proto, gives this ONE customer refund, she’ll have TEN others who will want to place their orders with her for her excellent customer service. Customer is not always right but sometimes you just have to do a little bit more than what’s required to keep your customers happy.
the issue is resolved now Alhamdulillah
sara516: the policy is still the same for myself and most of the other vendors. I was talking about hidayah’s advice for not paying the full amount until the order is with the buyer.
I offered her full refund but she chose to adjust with another order for next eid. so all is settled now.