messed up shipping

[prototype]

Re: messed up shipping

@stoppit

You know… the issue with Skynet that I have just come to realise is that because you just drop it off and they pack it and put their own invoice in… they write whatever they want. So recently I had 4 outfits sent by SkyNet.. 3 casuals and 1 one formal. But their packing slip said 2 ladies casual dresses… obviously to avoid a custom’s hold up. To be honest, if I did not receive it, I don’t think I can hold the sender accountable because I chose Skynet over direct DHL (again not a cheaper version through another company but “real” DHL).

Another problem for vendors with international shipping is that if they put the REAL value of the outfit on the package (so they can claim appropriate insurance if it’s lost), it will inevitably be subject to customs charges, which can be quite high if the outfit is in hundreds of £ or $. Customers complain if this happens, so the vendors usually put a less value on the package but then if it’s lost the customer’s still hold them accountable for the full cost even if they only get meagre compensation.

I don’t understand. Customer’s don’t want to pay more for shipping (even though it’s justified) and they don’t want to pay custom’s charges, but they are quite happy to hold the vendor fully accountable if anything goes wrong.

I think vendors should put some terms and conditions at the beginning on an order. Making it clear that choosing a cheaper shipper over DHL/FEDEX or even TCS (where it’s packed in your presence) means that the package passes through other hands before being packed, for which the vendor cannot take responsibility for. And secondly that if they do not allow the vendor to put the full outfit amount for insurance, they understand that they can only claim the declared value if it’s lost.

I know why this doesn’t happen - vendors don’t want to put people off buying and hope for the best and that they can cover the cost of the odd lost outfit. But I do think customer’s need to acknowledge some accountability.

I couldnt agree with you more about this stoppit but the problem is everyone believes ‘customer is always right’ and it is them who are spending hard earned money to buy stuff and the seller is left with no right at all usually unless they set up straight rules and conditions that eventually ends up putting off the buyers.

Hidayah, I know you are going through a lot of mess regarding your last order with shanna but I dont agree with the part where the buyer shouldnt send full money until she has the goods with her .I would rather return her advance payment deducting the transfer fee and sell that dresf off to get my money back if she wants to go with this route instead of sending her stuff and waiting and running after her for my money ! (this is for new customers,with due respect) I have learnt this lesson the hard way recently when a customer in USA decided to not to pay the payment for her BRIDAL outfit after I sent the parcel. She ordered a bridal dress because the dress her mil sent her was ugly and she wanted another one, sent half of the payment, ordered other outfits for her mom later so the advance payment went to that ; and sent me a WU code when I told her the dress was ready and by the time I went to WU,I came to know that she had withdrawn the payment within few hours on the day she submitted it. I called her and when i told my name, she hung up and never attended my calls or to text msgs for a week after she picked up the parcel from DHL and when I emailed her with threats of legal action, she finally responded and said she didnt like it (it was a custom made dress where she chose the colours,border,style and was totally hay and excited when I sent ehr the final product pictures before dispatching) and wanted me to refund her advance before she sends it back. She either wore it to her wedding and wanted to dispose it off since wedding dresses are useless after the event or she had to wear what her MIL got for her due to family pressure and played it this way. Anyways,long story short, after numerous emails and waiting, she has sent it back to one of my friends in USA a couple of weeks back and I will be paying her for shipping it back to me. So I would rather let people wear their eid/formal dresses to their own weddings than sending them ‘presents’ without any payment to wear and send me back because there is a difference in running away with a formal dress or two and a bridal outfit