messed up shipping

[xenaba]

Re: messed up shipping

OMG I ship via Skynet as well and I wasnt told about the offer as well. I started using Skynet Since January because my clients thought I was charging too much for shipping (DHL and FedEx are simply crazy expensive), and I usually have this guy come and pick up the packages everyday from the workshop. He also sends the tracking number on request only, but I havent faced any issues with SkyNet ever, which is a good thing I guess.

The package that was lost was because of TCS, and that too when it was being sent to Islamabad. It only takes 24 hours to deliver the package, but my client called me up after a week asking why I haven’t sent the outfit yet, so I got in touch with the guys at TCS, and yes it took forever to get in touch with an office in Sargodah (I have no idea why) which was holding the outfit. The good news was we found the outfit, the bad news was that while checking the item (it had a lot of heavy metal brooches on the work) they managed to make a very large tear on the side, so I had to make the outfit all over again and I only had a week to do it. It was a nightmare, but you have to keep calling various offices to find someone willing to help you in this issue.

Also apply for shipping insurance, because of they lose a large bridal order ever (which they wont hopefully), Its going to be a very heavy loss to bear. Its always better to be safe than sorry:)

@prototype

thanks everyone for your time and input. I am already refunding her money and have just talked to her about it. next time it is 2 rakaat nafl-e-haajat after dropping the parcel because if anything goes wrong, there is no one to blame or claim and it’s just me inthe end who has to refund the money despite all efforts and work Allah mian hee hain jo sub theek se karwa saktay hain company waloan ko aqal day kay.

Xenab I wonder what courier company did you deal with because skynet people have stopped answering to my calls today. i tell them my name and they put me on hold for unlimited time until i hang up ! so i have no hopes in getting any response from them the only way to teach them a lesson is to not to return the dress they sent by mistake so the other lady who sent that dress and the one who was suposed to recieve it slap them in heads for misplacing the parcel !!

stoppit, I have seen TCS packing it infront of me and making me write the address. others, I drop labelled and taped up parcels at office and get the tracking number/details on weight on phone or by email since i work with them regularly. the company i work with doesnt deal with skynet directly. they do it via DHL or APX but DHL is very expensive for europe and APX takes 8-10 working days. so I chose skynet for eid orders which is not as expensive but they deliver quicker than APX !