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Moral of the story: Don't let the airlines off the hook just because they have concocted a cock-and-bull story about airport staff. Its airline's own staff who is responsible to take the bags from the check-in counter to the airlines. The airline is responsible to compensate you for the loss. File a claim for $$$ and tell them you want the money right away. You have nothing to lose anyway, and this will make the airlines take your claim seriously.
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Mehnaz, Faisal Bhai is right. My cousin traveled with KLM (UAE-Holland-Toronto) in Sep and his suitcase was broken with some stuff missing. He filed the claim and he will receive $350 instead of $550 (original claim)
Never happened in my life, travelled a lot from US to Pak, and Saudi Arabia to Pak, thanks God I never had to go thru this. Only at one time my bag didn't reach Karachi with me, and Emirates Airline informed me next day when it got there, nothing was missing.
As Faisal said, it is Airline's responsibility to take care of your bags, not "airport or caa".
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*Originally posted by irem: *
and also at Karachi airport they always put those plastic strips around ur luggage to secure it...right when u enter the lounge where the airline counters r, to ur right is the dude sitting with the machine who does that...didn't they do that to your luggage? next time rmemeber to get that done...its free...
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We did have this done ... and guess what? They cut the straps and broke into our luggage anyway.
Best way to handle this is to ship your luggage through DHL/fedex/UPS. Just have a carry on bag or something with stuff you may need during the flight.
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*Originally posted by mr_Attitude: *
Best way to handle this is to ship your luggage through DHL/fedex/UPS. Just have a carry on bag or something with stuff you may need during the flight.
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how much does DHL charge for 70lbs luggage? and 2 bags of 70lbs each?
how much does DHL charge for 70lbs luggage? and 2 bags of 70lbs each?
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Atleast you won't lose your luggage.
IF possibility of losing your valuables is there.. then WHY take the risk? Why not spend some more to ensure that what you got for your love ones arrives in one piece. Instead of sending it through thugs again and having to put up with lousy customer service and then crying and whinning about it!
IF possibility of losing your valuables is there.. then WHY take the risk? Why not spend some more to ensure that what you got for your love ones arrives in one piece. Instead of sending it through thugs again and having to put up with lousy customer service and then crying and whinning about it!
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Why waste YOUR money, when the airline and airport managment are at fault?
Like airline and airport management are going to listen to you?
Its a reasonable suggestion considering the fact that there is possibility of you losing your luggage… are you willing to risk and lose your belongings and then cry “bad customer service” thats like shooting your self in the foot and then blaming someone else.
Mehnaz, how many times did you try to reach the airline “management” and what was the response?
How did airport management help you recover your goods?
How concerned were these two when you filed the complaint?
Did you ever recover the goods?
Why not? Did you protest in front of the “management?”
I’m sure answer to all these will be in negative and customer continues suffer in despair.
^ Regardless, airport and airline authorities are responsible for your luggage. Any lost/stolen/damaged suitcase is a result of their neglect. Your ticket includes the cost to manage luggage, and it's their responsibility to manage it.
The issue is not how good or bad customer service is; the issue is who is responsible for lost luggage - the airport or airline.
^^, I clearly do not see how this was my fault. First of all, this was my first time going to Pakistan and I can tell you that I am totally disgusted that airport staff in Karachi are accustomed to breaking into peoples' luggage after it has been checked in to be boarded onto the plane.
I called Gulf Air and contacted Karachi airport. Gulf Air told me, once again, that this happens frequently at Karachi airport. As expected, I got no response from Karachi airport officials.
Oh well .... the stuff that was stolen was not valuable. That's not why I'm upset. What right do these thieves have to break into peoples' luggage and steal things? Who in their right mind does something like that?
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*Originally posted by mr_Attitude: *
when YOU lose your luggage
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How is a passenger responsible for loosing their luggage when the airline and airport are responsible for it after checkin? My friend, you have not flown often enough to know airport procedures. Get educated on the subject before you speak.
Nice try hskhan, don’t chop off words for your amusement.
Also read mehnaz’s last reply. She got her luggage back after talking to those who are “responsible” for it.
Maybe you have friends/relatives working in the airport doing this and you don’t want them to go out of business! No wonder you are taking their side like they are little responsibile angels.
Mr. Attitude, my luggage was never lost. What happened was that the thieves ... Karachi airport staff .... broke into my luggage, took whatever they wanted out of my luggage .... zipped it back up again and put it on the plane. Needless to say, I never got the stolen items back. That's what happened.
Maybe we should ask hskhan to contact his “friends” in that business and see if we can get you your items back.
Coming back to my suggestion, if fedex/dhl/ups were to do that(open people’s bags and steal stuff, etc.), you can sue them for couple hundred grands and you can even open your own carrier and rob people too!
I'm not on the airport's side nor the airline's side. I am actually against them as demostrated by the fact I'm saying the airport or airline is responsible for the lost luggage. I'm saying Mehnaz should fight the BS from them. You on the other hand are blaming the passenger for lost luggage - if anything, you're the one defending them.
You clearly have not flown enough to know how the system operates. By your lack of knowledge I doubt you've flown even once. Once you hand your luggage to the airline - they and the airport are responsible for it. If anything is missing, if anything is damaged, or if anything is added - they are responsible for it. My proof? They compensate for any damaged or lost luggage.
You also have no clue how couriers operate. You cannot SUE a courier for "hundred of grands". When you send something, you write the product's value. If the product is lost they pay you that value- it's called insurance.
Know the subject before you speak. If you have any facts to rebut this please respond. Otherwise shut up.
Is questioning my knowledge only way for you to argue on this point???
If it makes you any happier, I haven’t even seen a plane in my life.
Please point to the reply where I blame the passenger?
If I remember correctly, I only SUGGESTED A FOOL PROOF way to send your luggage to destination you desire WITHOUT WORRYING ABOUT/HAVING TO DEAL WITH your STUFF BEING STOLEN!
As you said I fail to understand your point because I have no knowledge of the situation and have no flying experience…blah blah blah.
You on the other hand FAIL to comprehend the THOUGHT that WHEN there is a POSSIBILITY of PASSENGER’s luggage being cut open and stuff stolen from it and ever so responsible people at the airport/airline DO NOT HELP THE PASSENGER RECOVER his/her belongings THEN s/he should look for ALTERNATIVE WAYS TO send their stuff BECAUSE the problem at the AIRPORT WILL NEVER be fixed and PASSENGER will NEVER be treated as a CUSTOMER! Do you know what a PERSON LACKS when they FAIL to UNDERSTAND something as simple as this? A Brain!
Ignorance of lack of knowledge about airport/flying(oohhh according to your pathetic logic…) in my case is curable but stupidity in your case is beyond cure!
What makes you think I am blaming anyone? I am just saying, that since you are so into the idea of making the “responsible” people at airport and airline retrieve passenger’s lost items. Maybe you can have a field trip when you lose your luggage and you have to end up calling the “responsible” people at airline/airport. I am sure you travel ALOT and there are more chances of you experiencing this than poor old me. Let me know if they treat you any special.
So, the idea is to put your self in that passenger’s shoe and then deal with “customer no service.” I am sure you’d want to think of alternative ways to send your luggage, even if it costs more. Yeah yeah i know its airline/airport management’s job to secure your luggage, but turns out they don’t give a damn.
well maybe i am just lucky that none of that has happened to me
as yet ..
just for the last year or so while i have been travelling to and from saudi arabia i have been extra careful about my luggage - locks and everything - as someone tipped me about the guys at karachi airport putting drugs into you suitcases and reclaiming it at any saudi airport - using their own ways and means …
they chop off your head in saudi arabia for drug smuggling - no questions asked and a very short trail …
