Re: Has anybody ordered from Shabnam Zahid of Silk Affair?
There are two sayings when it comes to buyer/seller transactions:
“Caveat emptor” (buyer beware) and the “buyer is always right” - notice these are mutually contradictory sayings and warns both seller and buyer from each other. It seems neither buyer or seller abided by these adages in this transaction.
I agree with you that a seller should realize their reputation is far more valuable than the headache and loss of goodwill resulting from having a dissatisfied customer. But I will say, that the buyer in this situation has not been patient or the least bit forgiving of what to my view iwas initially human error.
I’ve followed this thread from the very beginning and you come across as impatient and show a lack of willingness to work with the vendor to resolve your issues. I’m not advocating for the vendor at all, but from the perspective of the vendor I can sympathize with her wanting a few weeks to investigate the issue and then proposing a resolution.
What would I have done in this situation? I would have given the vendor a few weeks to investigate (and not started to send accusatory emails the day after shipment) and then after the expiration of a mutually agreed upon time, regardless of the outcome of the investigation, asked for delivery of the suits or reimbursement for money paid. Obviously, the offering to her of the opportunity to investigate would depend on how open and honest her communication with you was and whether she was making an effort to resolve the issue.
I’ve been a dissatisfied customer and I’ve had some vendors reward my patience with their best efforts to resolve the dispute and I’ve been repeat customers of theirs and I’ve had other vendors take advantage of me, never to have me do business with them again. I think you know which vendors are prospering 
But those are just my two cents.