Re: Has anybody ordered from Shabnam Zahid of Silk Affair?
Since you have insured the package and will get a claim from the post office if the package is lost . Why don’t you go to post office and start the process of filing the claim and keep the buyer posted on the developments. It is good customer service. In the end it is your duty as a seller to turn every customer into a satisfied customer . This buyer is devastated because she did not get an order worth about a thousand dollars which is not small amount in US either. Least you can do is make sure she gets her money back if the parcel cannot be located. This is the kind of consolation/tasalle you can give her which will give her peace of mind and that is what she is looking for now.