Re: Change Management in e-Business Initiatives
Hello Umar,
I have this book: Foundation in IT Service Management (itSMF). Its a summary of Service Support and Service Delivery, where as the change management process is described throughly the service support book publisher OGC/TSO, I think thats the blue book.
You might want to look at the following links.
http://www.itsmf.com/publications/M3459%20Overview%20Book%20ITSMF%20vers%202.pdf
plus
http://www.itsmf.org/
http://www.itil.co.uk/
I have some very nice power point presentation, would have sent it to you, but its in german, so of no use for you.
Let me know if this is enough information for you.