Re: An interesting article about call centers in India
Couple of years ago, my company outsourced its IT help desk to india. Ever since I have just tried to fix IT issues myself because the outsourced helpdesk folks were just darn useless. But probably my company’s upper management were pleased since they could pay them 1/10th of what a US guy would get and they would never have to speak to the helpdesk directly (their admins would). Also; one thing they should teach these guys is to atleast speak slowly. Many times they speak so quickly in that thick Indian accent, that I can barely understand. There is some push now to bring helpdesk function back to US due to qlty issues (i think Dell did that?).
I can definitely see why the callcenters have them rinse away their “Indian-ness”. Majority American view of Indians is fairly comical - funny accents, 7/11 workers, bad body odors etc etc (think apu, slumdog millionare). Not that americans POV matters or if they think of arabs/or us pakistanis any better but its just funny as to how indians are blind in their inferiority complex to the mighty “white” people but they get laughed at in return.
Our company outsourced hundreds of jobs to India a few years ago in the name of progress (bigger profits) . Now they seem to take you through a script and then hang up if that does not fix the problem.